FAQ

Sales

Q: Can I install the software in both my laptop and PC?

A: Absolutely. Our software is licensed per user, not per desk. As you as you are the only user, you can install it onto your laptop and PC.

Q: What is the ongoing cost?

A: Ongoing cost is currently at $220pa.

Q: Can I request for a refund after purchasing the software?

A: No. We do not provide refund after the order as this is a software unless it is faulty which we cannot fix. Once once it is delivered we cannot control you from installing. However, in certain situation, we can provide an exchange of our other products. Hence, it is important that you evaluate our free full working version before purchase. You can also email us at support@supertech.com.au should you have any question regarding the software.

Q: What is the difference between StockMaster and StockMarket Plus?

A: No difference. StockMaster is the same as StockMarket Plus. Both softwares were developed by us in Supertech. In 1998, MAUS Business licensed our technology to market StockMaster under their brand. Hence, StockMaster is marketed directly by us and StockMarket Plus is marketed by MAUS Business.

Q: What isthe difference between POSH Standard Edition and POSH Professional Edition?

A: The major difference is that POSH Standard edition allows you to create a maximum of 2 investors (or legal entities) whereas POSH Professional allows you to create unlimited number of investors. For example, if you have three different properties, one owned in your name, the second owned in your partner's name, and the third owned in your superfund name, you will need a Professional edition.

Support

Q: How can I transfer the data between my laptop and PC?

A: Transfer the data is really simple. There is no need to import or export data as all the data is stored in a single database file just like your MS Excel or MS Word file.

There are two methods to transfer the data:

Method 1: Copy the database file (eg. Stock.db for StockMaster, posh.db for POSH) to and from your laptop and PC.

Method 2: Copy the database file to the flash drive and turn on the multi-database option to connect to the database stored in your flash drive. By doing this, you will always have an up to date data in your flash drive and there is no need to copy and paste.

Q: How can export the report to PDF?

1. Download and install the printer driver:

Click HERE if you are running on a 32bit platform.

Click HERE if you are running on a 64bit platform.

2. After installation, open StockMaster or POSH and click Tools -> Install Printer for PDF to create a printer.

Q: How can I restore the database?

A: You can restore the database by copying the stock.db (StockMaster) or posh.db (POSH) from your back up device to the software directory (eg. c:\stockmaster) and replace the existing database file. However, you can use the multi-database option to connect to that backup database before copying as once you overwrite the existing database, it cannot be reversed.

Q: Can I install the evaluation on the PC where the older version of POSH or StockMaster was running?

A: Yes, you can install the evaluation provided that you have the original POSH or StockMaster full installation CD and backup the database. Once the evaluation is installed, your existing POSH or StockMaster will also be transformed as an evaluation version. After the evaluation period, you must install the original StockMaster / POSH CD to convert it back to the previous full functional version. Generally, it is recommended that you install the evaluation on a brand new computer.

Q: I have purchased a new computer and wish to move StockMaster or POSH to it, how?

A: To move StockMaster or POSH on a new computer,
   1. Install the full installation of StockMaster / POSH from your CD*.
   2. Copy the stock.db or posh.db to the new computer.
   3. Install the latest upgrade.
* If you lost the original full installation backup or CD, you can order it online at: http://www.supertech.com.au/order/ at a special member price. Simply select Support in the product list and enter ""Replacement" in the Detail Instruction field. This is only available to current StockMaster / POSH member.

Q: How do I keep my portfolio up-to-date?

A: After you bought or sold the shares, received the dividend statements, simply enter them in StockMaster. When you want to get an update value of your portfolio, simply import the latest share price data or subscribe to our share price data plan.

Q: Can the software run on Windows 7 / 8 / 10 64-bit operating system?

A: Yes, StockMaster was built on Windows 10 and compatibile with Windows 7 / 8 / 10 64bit platform. If you experienced a database error, please send us your database (stock.db) for upgrade. For those who are running the older version, you can try to open the Property window from the executable (right mouse click the StockMaster icon and select Properties) and tick the Compatible with XP and Run as an administrator in the Compatibility tab.

Q: I have shares the were bought 13 years ago that have recently sold. The CGT report shows an indexing factor of 1. Why?

AA: The reason is that, according to the ATO, the indexation rule can only be used for assets acquired before 21/09/1999. If the shares are sold today, the sell CPI will be freezed in the Sep 1999 quarter (not the current CPI quarter). Hence, in most cases, the discount rule will result in a lesser capital gains tax. StockMaster preformed a check in both cases and if the discount rule is used, the indexation factor will be just 1.

Q: [StockMarket Plus User] Do I need to import or export shares price when upgrade?

A: No. StockMaster uses the same database file, stock.db. You can either copy the stock.db from the StockMarket Plus directory (eg. C:\program files\stockmarket\market\stock.db) to the StockMaster directory (eg. C:\stockmaster\stock.db) or use multidatabase features

Q: What is multi-database option? How can I turn it on?

Mult-database is a feature within StockMaster and POSH to allow you to make mulitple copy of the database and connect to the selected one at start up.
To turn on the multi-databases option and connect to the database file stored in other directory:

a. Tick the multi-database checkbox in the Option window (Tool -> Options)
b. Close the software
c. Run the software again.
d. Click the Profile button in Connect Database window
e. Create a new profile.
f. Connect to that profile.

Q: The default set of councils are loaded when I selected my home state. But I also own properties in other states, how can I reload the councils?

A: You can add your own council by clicking the "…" button next to the council drop down box. The councils loaded are for your own reference only and it is not important. The important field is the state when you can enter NSW, QLD, WA, VIC…etc and the stamp duty is automatically calculated based on this state field.

Q: Why did my registration screen keep popping up?

A: If you have registered the software but this registration screen appears each time when you run POSH, you will need to run this application as an Administrator.
To run POSH as an administrator, right mouse click on the icon or posh.exe and select Run as administrator from the Popup menu.

General

Q: What is the maintenance plan and how does it work?

A: Our maintenance plan is a low cost support plan that is offered to existing members only. It includes major and minor version upgrade as well as technical support during the term.

You will need a valid maintenance plan in order to run the latest POSH and StockMaster.

If you do not renew it, you will lose the rights to run the software and each support instance will incur $199.

Please also note that the maintenance plan does not cover for full installation replacement and any database work (eg. Repair, rebuild or password recovery).

We reserve the right to change these terms and conditions from time to time in our sole discretion.

Q: Can I cancel the license or maintenance plan?

A: Yes, you can cancel the license or maintenance plan at any time by writing to us or email to account@supertech.com.au and we will refund the remaining unused months to you, with the $90 + GST cancellation fee. All refund will be processed at the end of each month. Please note that a refund can only be provided in the same form as your original payment. Otherwise, a credit voucher will be issued.